Refund Policy

PLEASE READ THIS AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.

STANDARD REFUND TERMS

BitroSofwares.com accounts are set up on a prepay basis. Customers may decide to cancel their accounts at any time, however they will get a full refund of the service only if the cancellation request is made within 7 days of purchasing of the account, according to our Money Back Guarantee Policy.

To cancel an account, the Customer needs to send an e-mail or support ticket to our Sales department and provide any authentication credentials requested by BitroSoftwares. Other forms of cancellation requests will not be accepted. Any incentives (free bonuses) offered to the Customer upon sign-up will be also cancelled.

Domain name registrations/transfers, service upgrades and web hosting plan renewals are treated as non-refundable services (see below) and cannot be cancelled or refunded after being activated upon Customer request. The Customer will have the possibility to transfer his/her domain away to another host.

Late cancellations, as well as accounts cancelled by BitroSoftwares due to TOS violations (where the Customer has decided not to fix the violation) do not qualify for the 7-day money back guarantee.

All credit requests for VISA, MasterCard, American Express and Discovery payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer's credit/debit card and affect the Customer's credit/debit card balance in accordance with the credit/debit card issuer's terms of service.

All credit requests for PayPal payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer's PayPal account and affect Customer's PayPal balance in accordance with PayPal's terms of service.

SSL certificates, as a third party service, are not covered by the 7-day money back guarantee, which BitroSoftwares provides for its web hosting services. An SSL certificate is eligible for refund for a 96-hours period after the original purchase.

All recurring payments and all payments made via Western Union or bank wire are non-refundable and are not subject to the 30-day money back guarantee.

PRODUCTS WITH SPECIAL REFUND TERMS

New Domain Name Registrations: Refundable if canceled and processed within four days of registration (96 hours).

Domain Name Transfers: Refundable within four days of registration (96 hours) if the registry has not begun the transfer process.

The following ccTLD registries DO NOT permit refunds upon cancellation:

• .be
• .br (including .com.br and .net.br)
• .ca
• .ch
• .cz
• .dk
• .es (including .com.es, .nom.es, and .org.es)
• .eu
• .fr
• .hu
• .it
• .nl
• .nu
• .ru (including .com.ru, .net.ru, and .org.ru)
• .se
• .cat
• .asia
• .de
• .co.uk
• .eu
• .ru
• .info
• .mobi
• .in
• .us
• .pl
• .se
• .pw
• .co.in
• .fr
• .ag
• .xxx
• .vc
• .tf
• .re
• .pm
• .net.mx
• .mn
• .lv
• .lt
• .lc
• .jp.net
• .in.net
• .frl
• .dk
• .com.se
• .com.pl
• .com.de
• .cl
• .bz
• .at
• .am
• .ae.org
• .yt
• .wf
• .tv
• .sc
• .pt
• .net.pl
• .mx
• .lu
• .li
• .la
• .info.pl
• .gr.com
• .fm
• .cx
• .com.pt
• .com.mx
• .cn.com
• .cc
• .biz.pl
• .ar.com

REFUNDS FROM CREDIT BALANCE
Credits from Balance will not be refunded!

CHARGEBACKS

Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed at BitroSoftwares will be subject to full investigation.

When signing up for a web hosting service with BitroSoftwares, Customers agree to the conditions explicated in our TOS and Privacy Policy. Thus, BitroSofwares, as well as our authorized retailers (PayPal, WorldPay, 2CheckOut, Stripe), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute.

If/When a chargeback report is received, the first step of our BitroSoftwares team will be to try to contact the Customer. Meanwhile, the Customer's account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and decision has been taken for according action.

If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with our authorized retailers and eventually the account will be re-activated.

If the Customer has sent a chargeback request based on groundless argumentations (according to our own judgment and these Web Hosting Terms of Service), then a dispute will be started with our authorized retailers in which the Web Hosting Terms of Service and the TOS of BitroSoftwares will serve as proof of the Customer's agreement. The retailers then, taking into consideration all provisions in these legal documents, will decide whether the Customer has had sufficient grounds for the chargeback or BitroSoftwares has the right to a reverse payment.

In case that the chargeback originates from a fraudulent user and no reverse payment procedure can be activated, then the respective hosting account will remain suspended and 30 Euros fee will be withdrawn from the commission of the reseller, whose Customer's account has been the reason for the chargeback (in order to cover the fees imposed to BitroSoftwares from our authorized retailers for the claimed unauthorized transaction).